You may use the TC360, following Module 2 of the training, when you can benefit from support in your Practicum Groups.

TC360 is currently available in English only. There is a facility for development into other languages, but this is led by demand (a minimum of 10) with an added translation cost and developer’s lead time of three months.

TC360 was developed as an ‘off the shelf’ product to save time interviewing clients and stakeholders individually. To keep the cost to a minimum, the mechanics were kept simple. We are working with the technical platform to find ways to increase flexibility and whilst it is possible to change the text in the questions, the fee for doing so is currently US$7000 per survey.

You do not have to use this tool with your client – there are other ways you can obtain this information, for example conducting interviews or by using Peter Hawkins’ "High Value Creating Team Questionnaire (HVCTQ)", (which is free of charge). TC360 is a semi-automated process designed to take some of the legwork away from the coach for this part of the team coaching process, it has been designed as an ‘off the shelf product’ to enable it to be delivered as cost effectively as possible.

The invoice is payable by the coach and can be raised in GBP/Euro’s or USD, when you commission the survey.

Full payment will be required before we issue the client report.

Please note, we will not invoice or engage with your client directly. This allows you to add your own margin when you invoice your client. If you are offering the TC360 survey and/or your coaching services pro-bono, you will need to arrange for any reimbursement of costs incurred independently.

We recommend a two-week window from start to finish to allow sufficient time for as many responders to complete as possible. You will need to supply a deadline date, so everyone knows when we are working to. This deadline date can be extended if needs be. We will issue regular reminders to those that have not completed, together with regular updates to you ‘the coach’ as to how it is progressing.

Once you are ready to initiate the survey:

• Download the Data Import File (see Team Connect 360 Guides & Documents below) and arrange for this to be completed with your client including:
  o Team Name
  o Start and Finish Date
  o Name/Email Address and responder ‘type’

We require a minimum of 24hrs notice to set things in motion once you have provided details as described above.

We recommend 20 to 30 responders to produce high quality data although it will still work with lower numbers and larger companies will usually have more people to input. The responder numbers are the total number of responders, so for a team of 6 we would on average expect (although it will vary for each client) – primary stakeholder x 1; Team Members x 6; Team Reports 6 to 12; Other stakeholders 6 to 12: so, in total between 19 and 31 responders.

That is for you to agree with your client, however, most surveys would usually include the following:

Primary Stakeholder – usually one person but can be more if required. Typically who the Team Leader reports into

Team Members – all of the Team members including the Team Leader

Team Reports – selected individuals who report to the Team Members

Stakeholders – you can identify up to three stakeholder groups. This could include clients, suppliers, regulators or other teams within the organization who have an interest in the team’s function and performance.

Please note that we are unable to label the stakeholder groups when producing the Client Report. They will, however, be color-coded throughout the report to help when reviewing the data.

A start date is required so that we know when to launch the survey. We also need to check that you have arranged with your client that the respondents have been briefed to expect to receive this request and understand why they have been asked to provide feedback. This also avoids requests being identified as ‘junk mail’.

The deadline date is required to give responders a date to work to and this will be included in the invitation and on each reminder.

We will send you regular updates throughout the process detailing who has and has not provided feedback. Should you wish to extend the deadline to allow more time for people to respond we can arrange this at no additional cost.

If the recommended preparation and briefing steps are followed comprehensively, we typically see an overall response rate of between 80% and 85%.

TC360 was developed as an ‘off the shelf’ product to save time interviewing clients and stakeholders individually. To keep the cost of this product to a minimum the mechanics of the tool were kept simple, as such there is no facility to change the report format or branding.

We will produce a pdf copy of the final report within one working day of the survey closing. We can also make a printer friendly version available if required at no additional cost.

How to debrief the survey report with your client is not included in the TC360 fee. 

You can use the tool with the client that you work with whilst in the STC Practitioner training. However, you should be aware that it will not be until Module 2, where the tool is introduced that you will have the benefit of support and supervision via your Practicum Group. You can always arrange for some private Supervision with a member of the Faculty ahead of the debrief if required.